• Advantage Resourcing
  • Alpharetta, GA
  • Miscellaneous
  • Full-Time
  • 1105 Grovehurst Dr

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Job Title:

Level II Technical Server Support (Proliant) - Alpharetta, GA

Job Description:

Are you ready to jump start your career in 2019? A global leader in technology is looking to aggressively staff numerous Level II Technical Support Engineers.

You must have a passion working with customers/end clients on resolving issues related to any of the following: Servers, Storage, Networking or Converged Infrastructure.

The shift will be typically Monday-Friday however you must have flexibility to work alternate hours and potentially weekends.

Training will be provided but must have a strong core Server technology background with Proliant or C7000 servers.

  • Provide remote support for clients hardware and software Server products for Americas based customers, via phone or electronic tools (email or virtual rooms).
  • Support delivered for external users as well as a variety of clients personnel including account support managers, field engineers, and Level 3 engineers.
Primary Duties and Responsibilities:
  • Respond to post-sales customer support issues
  • Deliver the high level of response to clients customers
  • Collect and analysis of pertinent information from the customer environment
  • Documentation of problem, action plan and solution in our support database
  • Technical troubleshooting of clients Server solution
  • Manage customer issues including elevation and potential escalation when appropriate.
  • Recognize opportunities for sales lead and coordinate sales engagement for customer
  • Participation in occasional on-call rotation and after hours support
Required Skills:
  • At least two years of experience working with Proliant, C7000 (Server Enclosures), Blade Servers (BL460s and DL Product Lines)
  • Excellent Communication & Interpersonal skills.

MUST be eligible to convert to full time employment with the client.

About Advantage Resourcing

At Advantage Resourcing, our primary objective is to perfectly align the best people with the appropriate jobs. These jobs may be temporary assignments or career positions. We place talented people in a wide variety of jobs working with our client companies in areas such as: engineering, IT, technical, manufacturing, skilled trades, distribution, call centers, clerical, accounting, finance and sales.

Our strength is being able to solve our clients workforce needs by matching people that have the right skills, knowledge and motivation to each opportunity. Advantage Resourcing can help you discover the personal and career success you desire.

The Company supports affirmative action and equal employment opportunity. The Company will provide equal employment in employment practices to all applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, citizen status, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, the Company is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. The Company complies with all applicable federal, state and local non-discrimination laws and regulations. The Company will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.

Additional Details:

Job ID:

Dept ID:

Alpharetta, GA
United States of America

Information Technology / IT - Hardware

Job Type:
Open Position
Folder Group ID

Posted Date:12/16/2018


Contact: [Click Here to Email Your Resum ]

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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