Call Center Representative

Alorica in Atlanta, GA

  • Industry: Customer Service/Call Center - Call Center/Customer Service Representative
  • Type: Full Time
  • $34,460.00 - 53,360.00
position filled
Why work for Alorica Marietta?
Simply put, we want to make lives betterone interaction at a time and to do that, we need the very best people to join us.
We offer competitive wages of $12/hr during training and $12.50/hr once training is complete.
Overtime opportunities are available to increase your income.
Monthly bonuses just for being amazing at what you do.
Bonuses in every paycheck when you refer friends and family for employment with Alorica.
Full time hours. Yes, that's right, a consistent 40 hours a week.
Medical, dental, financial planning, pet insurance and tuition reimbursement benefits, for you and your family, just to name a few.
Paid time off for work and life balance. We think you should enjoy time away from the office.
Retirement planning options (401(k)).
Access to merchant discounts as an Alorica employee.
We promote from within 71% of the time company wide.
Employee programs supporting employment, community outreach, corporate leadership, training and development, education assistance, & mentoring.

Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when youre at your best, thats when were at our best.

Job Summary:
Are you a problem solver who likes to make life better for others? As an Inbound Customer Service Representative, you will provide exemplary customer service, over the phone, offering solutions and answering questions about a product or service. You will be an advocate for our customers, showing compassion and putting yourself in their shoes to calmly resolve and de-escalate customer concerns.

As a Customer Service Representative, you will be able to start your Alorica at our state-of -the- art call center located in The Battery at SunTrust Park. Home to the Atlanta Braves Major League Baseball team, enjoy The Battery' s beautifully designed streetscape with thriving social and professional hub of entertainment and retail while you train.

Job Requirements
First and foremost, you need a positive attitude and a natural willingness to want to help others
We would love it if you have Inbound call center or customer service via phone experience, but we can train the right people
We require you are flexible in accepting a set schedule during our operating hours of 6am midnight Monday Sunday.
We need you to be willing to work holidays when they fall within your assigned schedule
We need your confident familiarity with current technology including computers, tablets, Smartphones and other cellular devices
18 years of age or older
High School Graduate or GED required
Ability to pass a background investigation and drug test
Ability to complete a pre-employment behavioral assessment

About Alorica:
Equal Opportunity Employer Veterans/Disabled
Associated topics: agent, associate, call center specialist, client service, customer service, phone, rep, service, service representative, telephone

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