The employer is an insurance company.Evaluates/implements new technology, tools and workflows to improve remote adjuster efficiency and improve the customer experience. Examples include Claims systems, Estimating Platforms, Video Inspection tools and other mobile adjusting technology/tools that enable on-site claim settlement. Lead or contribute on cross-functional teams in support of projects and programs of significant complexity and risk that will optimize Claims Operations. Identifies, plans and executes initiatives that distinguish the company from our competitors in areas such as customer experience, leveraging technology, analytics, data and AI. Explores new services, alternative workflows, revenue streams and products. Remains abreast of industry developments in the field(s) of claim/benefit delivery and new technology by pursuing self-development, participating in professional organizations, interacting with peers and reviewing relevant industry news and trend reports. Develops and fosters excellent relationships with clients. Collaborates with internal and external partners regarding the profitability of client's block of business (i.e. Underwriting, Sales & Marketing, Actuarial, Product Development, etc.) Establish strong communications throughout the organization to ensure alignment with the Company and Claim Department vision. Establish strong relationships with Inside Staff Management and Adjusters to ensure both field and inside staff adjuster operational and production goals are congruent. Drive associate development by holding managers accountable for functional and leadership coaching and encouraging associate development planning. Build a superior Claims team by: a) assessing, developing and engaging outstanding talent; b) evaluating existing claims management and ensuring they are operating effectively, addressing technical and leadership gaps in performance; c) partnering with Human Resources to develop and execute a robust succession planning process and development plans for members of the Claims team. Coach and develop staff to maximize individual performance, build future organizational leadership, enhance collaboration and strengthen support of the company values and strategies. Formulate policy for area(s) of responsibility and secure appropriate approvals. Develop and administer procedures necessary to implement approved policy and provide the overall direction necessary to ensure the delivery of efficient and effective area services. Responsible for the development and maintenance of an effective organization for area(s) of responsibility, including: a) efficient work flow patterns; b) established performance standards; c) effective delineation of duties and responsibilities; d) suitable staffing levels; e) appropriate supervision; and f) systems for timely communication of pertinent information. Ensure compliance with regulatory agency guidelines and standards and other quality assurance programs. Develop, implement and monitor claim department procedures for handling claims in accordance with Good Faith Claim handling procedures and statutes across multiple products/lines of business (Global Specialty/Global Home). Work with various business units to ensure proper implementation of claim procedures. May include new product lines under the Global Specialty & Global Home segments. Direct and coordinate catastrophe operations upon determining appropriate action to be taken. Provide key leadership in plans supporting catastrophe response readiness. Hires, develops, evaluates, and (when necessary) disciplines and discharges subordinate personnel or makes authoritative recommendations in such matter. Develops function-specific orientation and training programs for area personnel. Establishes standards for effective job performance and evaluates subordinates according to such standards. Delegates these responsibilities to supervisory personnel as appropriate. Manage a budget, provide regular analysis and metrics of the department to the management as well as develop forecasts.Bachelors degree or equivalent; 5-7+ years insurance related experience and/or training; or equivalent combination of education and experience. 5-7+ years of progressively more responsible experience in the area(s) managed. System development skills and advanced knowledge of technologies. Project management skills. Human resource policies and procedures; area-specific policies and procedures; high level of technical claims prowess; expert communication skills; significant industry knowledge. MBA or equivalent and/or related insurance designations (AIC, CPCU, etc.) are a plus.
Associated topics: automobile, claim, claim adjuster, claim investigator, claimant, fraud, insurance, insurance adjuster, investigation, liability