The HRIS/ICISMS Analyst serves as a functional and technical point of contact for all employee Workday issues and respond to these issues through the ticketing system. Document system processes and procedures and assist in guiding and training the end users across the organization.
Essential Job Functions
Responsible for researching Tier 1 type questions from the Aveanna Workday Help Desk. Partner with People Services/HRIS team members to work through associate issues that arise out of system use
Process transactions in Workday in support of assigned business units
Process improvement and providing solutions to process issues that occur (cancelling, rescinding, walking users through any Workday transaction issues that occur)
Process hires, job changes, terminations, organizational structure changes, and security role assignments
Assign location, supervisory, company, and cost center, and custom organizations to workers
Provide production support for Workday.
Provide production support/system administration duties for ICIMS
Provide position and requisition support
Liaison between ICIMS/HRIS and Back Office for integration related issues.
Create ICIMS dashboard & reports (trending analysis).
Generate integration error reports (report integration errors/issues to appropriate groups).
Proactively monitor the Workday to ICIMS integration.
Create and execute test plans, test data and test cases.
Upload necessary documentation to ICIMS.
Create ICIMS system audits
Assign security in ICIMS.
Bachelor s degree in Information Technology, Human Resources, or related field
Working knowledge of Workday required
At least 2 years experience with Workday HCM Transactions - with troubleshooting
At least 2 years experience with ICIMS reporting, security troubleshooting integration issues.
Experience in supporting internal HR clients, recruiters
Strong Excel and analytical skills
Outstanding customer service and interpersonal skills
Experience providing tier 1 support to managers and employees
Ability to work at all levels of the organization
Demonstrated ability to work collaboratively in a team structure in a fast paced environment
Must be able to multi-task.
Must be able to adhere to confidentiality standards and professional boundaries at all times
Quick-thinking and astute decision making skills
Attention to detail
Effective problem-solving and conflict resolution
Excellent organization and communication skills
Ability to remain calm and professional in stressful situations
Strong commitment to excellence
Must be able to speak, write, read and understand English
Occasional lifting, carrying, pushing and pulling of 25 pounds
Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting
Must be able to sit and climb stairs
Must have visual and hearing acuity
Must have strong sense of smell and touch
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Associated topics: assistant, client support, desk, excel, help desk, information technology help desk, msword, support, technical support, troubleshoot