Position Overview The HRIS/ICISMS Analyst serves as a functional and technical point of contact for all employee Workday issues and respond to these issues through the ticketing system. Document system processes and procedures and assist in guiding and training the end users across the organization.
Essential Job Functions Responsible for researching Tier 1 type questions from the Aveanna Workday Help Desk. Partner with People Services/HRIS team members to work through associate issues that arise out of system use Process transactions in Workday in support of assigned business units Process improvement and providing solutions to process issues that occur (cancelling, rescinding, walking users through any Workday transaction issues that occur) Process hires, job changes, terminations, organizational structure changes, and security role assignments Assign location, supervisory, company, and cost center, and custom organizations to workers Provide production support for Workday. ICIMS Responsibilities Provide production support/system administration duties for ICIMS Provide position and requisition support Liaison between ICIMS/HRIS and Back Office for integration related issues. Create ICIMS dashboard & reports (trending analysis). Generate integration error reports (report integration errors/issues to appropriate groups). Proactively monitor the Workday to ICIMS integration. Create and execute test plans, test data and test cases. Upload necessary documentation to ICIMS. Create ICIMS system audits Assign security in ICIMS.
Requirements Bachelor s degree in Information Technology, Human Resources, or related field Working knowledge of Workday required At least 2 years experience with Workday HCM Transactions - with troubleshooting At least 2 years experience with ICIMS reporting, security troubleshooting integration issues. Experience in supporting internal HR clients, recruiters Strong Excel and analytical skills Outstanding customer service and interpersonal skills Experience providing tier 1 support to managers and employees Ability to work at all levels of the organization Demonstrated ability to work collaboratively in a team structure in a fast paced environment Must be able to multi-task.
Other Skills/Abilities Must be able to adhere to confidentiality standards and professional boundaries at all times Quick-thinking and astute decision making skills Attention to detail Time Management Effective problem-solving and conflict resolution Excellent organization and communication skills Ability to remain calm and professional in stressful situations Strong commitment to excellence
Physical Requirements Must be able to speak, write, read and understand English Occasional lifting, carrying, pushing and pulling of 25 pounds Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting Must be able to sit and climb stairs Must have visual and hearing acuity Must have strong sense of smell and touch
Environment Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Associated topics: assistant, client support, desk, excel, help desk, information technology help desk, msword, support, technical support, troubleshoot
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.