This position is responsible for leadership of the Cox Business Access Management organization. The position will lead in the establishment, assimilation of this critical function.? The leadership role will ensure successful operation and execution of Cox Business?s off-network access operation including quotes, orders, metric ownership, tools/automation leadership, vendor management, revenue assurance, and service assurance.?? This leader will direct the off-network order fulfillment activities for Cox Business with all business partner organizations. The successful candidate will be a motivated, self-directed leader, able to work in a high-intensity, high-profile environment, an experienced innovator and change agent, equally comfortable and effective in executive-level, customer-facing, and vendor facing capacities. MAJOR TASKS: Provides tactical support and service management of off-network (including type II, type III), order entry and fulfillment, order quality assurance, and project management associated with customer turn-up. Delivers effective vendor management ? negotiating contracts including pricing, defining terms, and Service Level Agreements (SLA?s).? Maintain vendor escalation contact information for service assurance teams. Conducts regular Performance Reviews with key vendors and ensures accountability for SLA?s and penalties Manages a geographically diverse, multi-manager team organization Develops self and others, models accountability, provides guidance, sets performance goals and expectations for the department, manages performance, provides training and development opportunities. Partners internally to define and implement service assurance and escalation practices? Identifies and establishes best practices ? operational, partner engagement, vendor management, reporting Contributes to sales budgeting, forecasting, and long-range planning to increase market share. Initiates standards to customer experience and quality of service delivery. Analyzes business and resource requirements, metrics, discounts, churn, sales and revenue attainment and ensures operational goals are tied to strategic business short- and long-term objectives. Provides for reporting and analysis to assess performance and reliability of order quality and fulfillment, time-to-install, on-time delivery, churn, revenue assurance, and other metrics as needed Leads change and facilitates environment of continuous process improvement, recommends changes to workflows and processes, establishes and implements technical and operational performance standards. Collaborates closely with Sales, Network Operations, and Finance leaders to identify capital requisites and constraints to support region objectives. Ensures organization is in alignment with company and region-specific policies and procedures, including compliance with all federal, state and local commission and agency rules and regulations. Collaborates with Legal & Regulatory, Supply Chain to establish standard contract terms, integrate pricing and terms and conditions, remains current on changes to contract regulations and procedures, provides and completes training as required. Presents information and provides analysis to advise and support decision making for Cox Business leadership on strategic business development, acquisition, planning, market opportunities and threats Remains current on existing products, new product development, technical information, methods and procedures, continuous process improvement and the competitive landscape. Demonstrates enterprise wide thinking by collaborating across regions on special projects, strategic business planning and initiatives, and implementing best practices to drive performance to meet or exceed customer and business expectations. Develops, builds and manages relationships with Center and regional peers. ?Qualifications:REQUIRED: ?10 + years of experience in related field (i.e. Access Management, Type II, Sales Operations, etc.) ?5+ years of experience in a management role ?Requires strong knowledge of Microsoft Excel, Word, Access, PowerPoint and Outlook. ?Thorough knowledge and background in commercial telecommunications programs, carrier, type II operations and development ?Carrier / vendor pricing and term negotiation experience ?Excellent presentation and communication skills to work effectively with teams throughout organization. ?An independent manager with the ability to develop and lead a high-performing team of professionals. ?Quantifiable accomplishments in establishing a multi-function team through identifying and hiring high performing mangers and individual contributors ?Strong financial business acumen. Excellent analytical skills, including database and/or statistical modeling experience ?Working knowledge of Metro Ethernet Forum (MEF) PREFERRED: ?BS/BA in related discipline highly desired. ?Prior experience in supporting Sales preferred ?Prefer candidates with existing MSO/wholesale carrier relationships About Cox Communications Cox Communications?is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor?James M. Cox.Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Statement to ALL Third-Party Agencies and Similar Organizations:? Cox accepts resumes only from agencies with which we formally engage their services.? Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.? Cox is not responsible for any fees or charges associated with unsolicited resumes.
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