Senior Technical Consultant

Fourth Technology in Atlanta, GA

  • Industry: Information Technology - Business Systems Analyst And IT Consultant
  • Type: Full Time
  • $30,500.00 - 48,390.00
position filled
Senior Technical Consultant

Senior Technical Consultant

Atlanta

HotSchedules Enterprise Services

Salary/Employee: Full Time

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The New Tech for Restaurant and Hospitality

HotSchedules Now Powered by Fourth is the first global cloud-based intelligent back office platform in the restaurant and hospitality. Were no ordinary software company! We pride ourselves on the culture we have created and work hard to ensure this is never compromised. This is a place where our people want to work; where they enjoy and develop in their roles; where our people pull together to work as a team and ultimately be a company we are all proud to be a part of.

By developing innovative products, building relationships with our customers and enabling great careers; we are focused on building lifetime loyalty with our customers and each other. The vast majority of us have worked within the industry; we believe we need to be passionate about and have experienced the industry in order to help our customers grow their businesses successfully.

When recruiting, we look for those who want to join our journey; those who want to be a part of our personality and culture; those who are professional; have energy, enthusiasm, and ambition, are entrepreneurial and those who can show they can live by our company values each day. Working at Fourth + HotSchedules provides an opportunity to build a successful career where our people develop and grow in a dynamic, fast paced environment.

HotSchedules is a provider of enterprise back office solutions that are solving the operational and workforce challenges facing the hospitality industry today. Serve as primary delivery mechanism of next-generation software. What does that mean? Serve as the primary customer interface in the build and delivery of requirements, provide regular updates and conduct maintenance to sandbox and live production environment.

We are looking for a Senior Technical Consultant that poses the following experience:

Discover and analyze functional/technical components of next-generation updates including scope, requirements, security, development, testing and implementation in conjunction with the customer team

Translate business requirements into technical documentation and implement through configuration and scripts solutions to meet business needs in the software

Create and execute test plans, including step by step instructions, expected results, and status tracking

Serve as the primary customer interface for all technical topics

Research functionality capabilities and collaborate with Engineering resources to identify solutions

Provide regular communication of technical progress, status and issues to Project team

Deliver Projects based on deadlines and within budget

Manage and address customer Project escalations

Identify, manage and scope change requests to original project scope

Deliver customer technical training and maintain software documentation (functional)

Transition completed projects into ongoing customer care support

Work with external customer partners to deliver Projects related to integration and configuration deliverables

Serve as primary technical liaison between customer and the Company development and support staff

Desired Skills and Experience:

10 + years as a consulting experience in enterprise software

Proven track record of successful support of customer-facing web / SaaS implementations in the technology sector

Experience with Inventory and Cash Management software products

Experience with writing technical and training documentation

Must be able to configure and QA software

Must be able to write basic SQL queries

Proven track record of successful support of customer-facing web / SaaS implementations in the technology sector

Strong problem solving skills

Solid organizational skills including attention to detail and multi-tasking skills

Strong leadership and collaboration skills

Ability to work with a geographically dispersed team

Ability to work in a customer facing role and with customer technical/development resources

Must have experience with Scrum Methodology and SDLC

PLUS: Previous experience in the Retail/Hospitality Industry

Qualifications:

Bachelor's Degree in a technical field of study or equivalent experience

Must be available during non-business hours, as needed

Strong business, organizational, and verbal and written communication skills.

Strong customer management skills and ability to work collaboratively in a multicultural environment within a (virtual) team.

Strong team player with the ability to work in a fast-paced, changing environment.

Self-motivated with the ability to take initiative and use independent judgment.

Travel may be required at 25%

Our Story

In July 2019 Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the worlds largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizesfrom a single location or franchisee restaurant to a global restaurant or hotel chain. The combined companys complete software-as-service (SaaS) solution suite including: scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia and UAE."

We are an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.Senior Technical Consultant
Associated topics: business, business analyst, business intelligence, business systems, business systems analyst, client, customer, market, marketing, sap

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