Sr. Technical Analyst – Workforce Management
Roswell, GA - required
The Sr. Technical Support Analyst is responsible for troubleshooting and resolving technical issues and creating knowledge-base articles. Act as product technical liaison between support and development teams. Communicate technical product and solution expertise to internal and external customer. Exhibit a commitment to customer service while building customer partnerships. Expertly utilize support tools (Sales-force, JDA Analyze etc.) to expedite case resolution. Follow operational guidelines for interacting with other associates. Successfully understand and triage customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc.) or team collaboration. Use customer service, communication and problem-solving skills to solve inquiries from JDA customers. Work as a support team member to utilizing technical skills and product expertise helping to resolving customer product issues. They need to be detail-oriented, organized, and be able to manage time effectively in our challenging environment.
The ideal candidate will have extensive hands-on Systems Administration experience, exceptional communication skills (written and oral), experience working in the IT or Software industry, effective team leadership skills, excellent prioritization skills, and attention to detail with a strong drive for success.
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