International Customer Support Specialist

Porex in Fairburn, GA

  • Industry: Retail - Customer Service/Sales
  • Type: Full Time
position filled


Filtration Group is on a mission to make the world safer, healthier and more productive. With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the fast-growing global filtration industry. We are committed to maintaining an entrepreneurial culture built on a foundation of trust and in which our leaders exhibit a strong bias for action.

The Company began in 2009 and has rapidly grown to be a global leader in the highly attractive filtration industry. With revenues of $1.6 billion, Filtration Group is consistently recognized as the fastest growing and one of the largest filtration businesses in the world. With over 7,000 employees, the Company serves its customers from a global footprint of 105 facilities in over 25 countries. Filtration Group operates across a wide variety of attractive end markets and produces mission critical products with high replacement rates. Over 80% of the Company’s revenue comes from replacement / consumable products, many of which are specified into customer’s products or processes.

Filtration Group is an affiliate of Madison Industries, one of the largest and most successful privately held companies in the world. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier and more productive by creating innovative solutions that deliver outstanding customer value. The team at Madison is committed to building something truly remarkable that long outlasts them while coaching others to reach their highest potential. Please visit Madison at .



Porex currently has an opening for a International Customer Support Specialist. This position reports to the Customer Relations and Inside Sales Manager and is responsible for being the primary customer contact as it relates to the order fulfillment process.This includes day-to-day communications with current customers concerning order entry, follow-up of orders, forecast information gathering, pricing, and order status inquiries.The International Customer Support Specialist works with many internal functions such as:Product Development to keep the customer informed of project status; Quality Control personnel to resolve customer complaints when needed; Production Scheduling and Manufacturing management to resolve delivery issues and order expedites.


  • Acts as the primary Customer Advocate with assigned accounts in respect to the entire order fulfillment process including: pricing, delivery and quality of products supplied.
  • Provides primary internal customer contact for all order processing activities.Accepts orders over the phone, fax or EDI.Acknowledges delivery and pricing information.Follows up to assure commitments are kept and communicates any issues that may impact our commitments.
  • Assists other members of the Territory Team in communicating effectively with territory accounts as it relates to all facets of the business relationship.
  • Helps Account Managers identify account needs and wants and assists in developing action plans to accomplish those goals.
  • Quotes customers on a routine basis on standard products; assists customer with options to meeting specific customer requirements when ordering Porex products.
  • Communicates verbally and in writing with accounts concerning their status as it relates to receivables, orders, and other account specific issues.
  • Carries out potential competitive activities on a timely basis to Account Manager.
  • Works closely with Sales and Marketing to determine account satisfaction levels.Reports important changes in account activities when it comes to ordering trends with key accounts.Helps develop data to assist in measurement of territory trends and performance.
  • Qualifications

  • 2-3 years experience related to sales and/or customer service.
  • Knowledge of export regulations and experience handling international shipments.
  • Computer skills necessary to include ERP System knowledge, work processing, spreadsheet analysis, slide presentation and database management.
  • Verbal and written communications skills in English and Spanish that provide a professional approach to Customer Service.
  • Flexibility and ability to travel on an as needed basis to visit customers.
  • Physical Demands: Sedentary Work. Lifting of 10 pounds maximum.

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