Manager, Enablement - AMER Service Prime Specialists

Employment Type

: Full-Time

Industry

: Miscellaneous



Job Category

Sales

Job Details

Salesforce, the Customer Success Platform and world's #1 Customer Relationship Management (CRM), empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for 'family') made up of our employees, customers, partners and communities, we are working to improve the state of the world.
OVERVIEW
We are looking for a fun, creative thinker that possesses broad knowledge and expertise in change management and organizational behavior frameworks, communication strategies, adoption tracking, enablement practices, execution capabilities, and training design. The ideal candidate has a foundation of knowledge surrounding selling enterprise solutions, developing training content for leaders focused on specialized solutions, an appreciation for the Salesforce selling motion, and a proven track record in translating business needs into scalable and impactful enablement.

PRIMARY RESPONSIBILITIES:


Provide input, document requirements and support the design and delivery of training programs.
Apply a change management process and tools to create a strategy to align with adoption of the changes required by a project or initiative.
Support the design, development, delivery and management of communications.
Conduct impact analyses, assess change readiness and identify key stakeholders.
Partner and engage with senior leaders

Define and measure success metrics and monitor change progress while tracking and reporting any issues
Drive change management at the organizational level

PROFESSIONAL EXPERIENCE/SKILLS REQUIRED:

  • 5+ years experience successfully creating and delivering enablement with measurable results in a fast-paced environment.
  • A solid knowledge of how people go through a change and the change process
  • Experience and knowledge of change management principles, methodologies and tools
  • Exceptional communication skills, both written and verbal with a flair for storytelling
  • Excellent active listening skills
  • Ability to clearly articulate messages to a variety of audiences
  • Ability to establish and maintain strong relationships
  • Ability to influence others and move toward a common vision or goal
  • Flexible and adaptable; able to work in ambiguous situations
  • Resilient and tenacious with a propensity to persevere
  • Forward looking with a holistic approach
  • Organized with a natural inclination for planning strategy and tactics
  • Problem solving and root cause identification skills
  • Able to work effectively at all levels in an organization
  • Must be a team player and able to work collaboratively with and through others
  • Acute business acumen and understanding of organizational issues and challenges
  • Familiarity with project management approaches, tools and phases of the project lifecycle
  • Experience with large-scale organizational change efforts
  • Change management certification or designation desired
  • Accommodations - If you require assistance due to a disability applying for open positions please contact the.

    Posting Statement

    Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

    Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

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