Client Success Manager, Major Accounts - Charlotte NC, Atlanta GA, Charleston SC (Stockbridge)

TrueCar in Stockbridge, GA

  • Type: Full Time
position filled
Job Description:

Client Success Manager, Major Accounts job description

JOB SUMMARY:

The Client Success Manager, Major Accounts is responsible for retaining and growing the relationship with assigned automotive dealer groups, including providing customer support, identifying and communicating best practices. The CSM, Major Accounts reports to a Director, Major Accounts.

JOB RESPONSIBILITIES:

  • Perform consistent in-store training and development for assigned dealer groups as directed by the Director and/or VP of Major Accounts
  • Be a subject matter expert on all aspects of TRUECar products and programs
  • Identify and communicate specific best practices and solutions on all aspects of TrueCar programs and products to optimize performance
  • Consistently exceed all territory goals, including retention, growth, training, dealer satisfaction and other revenue directed metrics
  • Establish and strengthen relationships with store level key personnel (GM, GSM, Sales Managers, Controller, etc.)
  • Effectively recap efforts through all appropriate methods including utilization of TrueCar' s CRM
  • Successfully facilitate resolution of escalated issues
  • Provide feedback and specific recommendations to management for how to improve TrueCar' s various dealer services
  • Represent TrueCar at industry conferences and trade shows and partner events if needed
  • Be a professional ambassador of TRUECar at all times

REQUIRED SKILLS:

  • 4+ years of field sales and customer service experience within automotive industry
  • Customer fixated with active listening skills
  • Proven capability to engage in problem solving activities regularly and autonomously
  • Strong knowledge of MS Office products, particularly Excel, and customized CRM platforms such as Salesforce
  • Familiarity with dealership sales departments preferred
  • Proven ability to network, develop and maintain business relationships
  • Experience giving presentations to key decision makers
  • Knowledge of successful training techniques and keep a small audience engaged
  • Availability for overnight travel as needed
  • Set, pursue and follow-through with achieving goals with a sense of urgency
  • Demonstrate confidence and assertiveness in an interpersonal manner
  • Excellent communication skills, both verbal and written
  • Experience working both independently and in a team-oriented, collaborative environment is essential
  • Proven organizational skills and an exceptional attention to detail
  • Up to 70% travel required with the ability to travel by airplane or car including overnight trips to support assigned territory or book of business

DESIRED SKILLS:

Bachelor's degree preferred

Location(s): Field-North CarolinaField-Georgia, Field-South Carolina

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