Remote Managed Services Engineer

VirtualVocations in Stone Mountain, GA

  • Type: Full Time
position filled
A customer experience consulting and services company is searching for a person to fill their position for a Remote Managed Services Engineer.

Core Responsibilities Include:
Assessing customer needs and make configuration recommendations
Serving as a Tier 2 escalation point for support tickets and issues
Monitoring and responding to system errors and system down emergencies
Position Requirements Include:

Natural leader, hands-on, roll-up-the-sleeves type who can interact with all levels within an organization
Have a solid foundation in desktop support, application support, and network support
Flexible, results oriented, resourceful, have the ability to solve challenging problems
Can manage multiple projects and products, and perform tasks at hand efficiently
Can explain technical concepts to both technical and non-technical personnel

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